Delete your SwipeMate account and data
You can ask us to delete your SwipeMate account and the data associated with it at any time. You do not need to keep the App installed to make the request.
How to request deletion
- Email makmoukegypt@gmail.com with the subject “Delete my SwipeMate account”, from the email address linked to your account (or from the Google/Apple account you signed in with).
- Include the username you play under, so we can find the right account.
- We reply to that address to confirm it is you, then delete the account and its data. No sign-in on this website is required to make the request.
If your email client does not open, send the request manually to makmoukegypt@gmail.com.
What gets deleted
- Your account record, username, and sign-in identifier.
- Your synced gameplay data: puzzle history, results, streaks, and rating.
- Any support correspondence linked to the account, once the request is resolved.
What we keep, and for how long
- Anonymised, aggregated statistics that can no longer be linked to you (for example total puzzles solved across all players) are kept indefinitely.
- Records we are required to keep by law are kept only for the period the law requires.
How long it takes
Requests are actioned within 30 days. Data is removed from our live systems within 30 days and purged from encrypted backups within 90 days. We email you to confirm once the deletion is complete.
Deleting on-device data
Progress stored only on your phone is removed when you uninstall the App, or from your device settings via Apps → SwipeMate → Storage → Clear data.
For full details of what we collect and why, see our Privacy Policy.